Deloitte is employing off-campus placement drives for the position of Support Analyst in Across India.
Deloitte Recruitment 2023:-
Position: Support Analyst
Salary: Up to 8 LPA*
Degree: BE/B.Tech/Any Graduate
Batch: 19/20/21/22/2023
Experience: Freshers/Experienced
Location: Across India
JOB DESCRIPTION:-
Concentrate on providing each customer who visits the ITS Walk-up with top-notch customer service.
offers support for applications and hardware. tracking and asset management of software and hardware. This task requires understanding of current
Installing and configuring company-standard images on laptops and interacting as necessary with external clients and vendors
Observe the guidance of your immediate superiors or supervisors when implementing new
The provision of mobile device deployment and support, including end user counselling and recommendations, activation, account adjustments, configuration, testing, problem identification and resolution, is done on a rotating basis in accordance with the ITS service level.
establishes connections with business users at all levels of the company. ITS services are promoted, customers are consulted to understand company needs, and ownership of problem solutions is upheld. upholds additional technological upgrades that improve the consumer
observing the procedures in place. Maintains records of issues and fixes for knowledge bases, OEM suppliers, and service desk tickets. Follows guidelines and Service Level Targets (SLTs) by accurately documenting service activities, asset transactions, data retention, and PC compliance. manages workstations in Active Directory and resets passwords.
the equipment used for audio and video conferences around the office is supported and trained. Various projection tools, daily event setup and checkups, and support for video conference systems (cable/television systems) are all included in this.
assists teams working on infrastructure (LAN, WAN, and telephony) when local hands-on work is required
REQUIRED SKILLS:-
troubleshooting the technology, B.Tech, BE, and engineering graduates with strong knowledge of Microsoft Office (Outlook, Word, Excel, and Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, and telephony equipment, as well as Active Directory administration.
Important Points:-
Certification for ITIL
A/N+ Microsoft MCITP Certification A plus is certification
Industry certifications from Dell or HP are advantageous.
basic understanding of network and system security
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