American Express is establishing off-campus drives for the position of Operations Support in WFH, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
American Express Recruitment 2023:-
- Position: Operations Support
- Salary: Up to 7 LPA*
- Degree: B.Sc/B.E/B.Tech/BCA/MBA/M.Tech
- Batch: 19/20/21/22/2023
- Experience: Freshers/Experienced
- Location: WFH, India.
JOB DESCRIPTION:-
The Call Monitoring Analyst will be part of the Global Collections Legal Collections Audit team and will assist in monitoring Outside Agency and Law Firm partners in the US market with adherence to collection guidelines and principles related to AXP requirements/policies and US regulatory statutes.
The candidate will be responsible to conduct phone monitoring tests of collection calls performed by American Express’ Legal collection law firms.
The candidate will be required to document compliance with the calls that are reviewed and present a finished report of the findings.
CANDIDATE REQUIREMENTS–
Strong knowledge of EXCEL is preferred in order to support the reporting function.
Work Location Options: Hybrid
IMPORTANT POINTS:-
The phone monitoring job is charged with ensuring all potential risk related potential errors with these calls in the US market is minimised.
You will be required to capture errors and review remediation that is adequate to eliminate errors and potential risk gaps.
In addition, there is some reporting functions that are generated out of this team. Communication with our partners is essential.
Emails, Powerpoint, and effective verbal communication on individual and joint conference calls is part of the analyst’s responsibility.
APPLY NOW
More Details,.....
Operations Support
Mumbai, Maharashtra, India • Gurgaon, Haryana, India
ID: 23000481
Job Description
Work Location Options:Hybrid
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
American Express has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Come join us and realize your potential.
Purpose of the Role:
The Call Monitoring Analyst will be part of the Global Collections Legal Collections Audit team and will assist in monitoring Outside Agency and Law Firm partners in the US market with adherence to collection guidelines and principles related to AXP requirements/policies and US regulatory statutes. The candidate will be responsible to conduct phone monitoring tests of collection calls performed by American Express’ Legal collection law firms. The candidate will be required to document compliance with the calls that are reviewed and present a finished report of the findings.
Responsibilities:
The phone monitoring job is charged with ensuring all potential risk related potential errors with these calls in the US market is minimized. You will be required to capture errors and review remediation that is adequate to eliminate errors and potential risk gaps.
In addition, there is some reporting functions that are generated out of this team. Communication with our partners is essential. Emails, Powerpoint, and effective verbal communication on individual and joint conference calls is part of the analyst's responsibility.
Qualifications:
Strong knowledge of EXCEL is preferred in order to support the reporting function.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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